Support
How can we help?
Contact Windstep: Sky Runner support by email. We’ll use the details you send only to understand and respond to your request.
Email support
For a gameplay issue, include your device model, iOS version, game version, stage and the steps that led to the problem. Please do not email passwords, full payment-card details or other sensitive information.
Common questions
How do I restore a purchase?
Open the in-game shop and choose Restore Purchases while signed in to the Apple Account used for the purchase.
A purchase is missing or still pending. What should I do?
Check your Apple purchase history and connection, then try Restore Purchases. Apple processes payments. For a charge or refund request, use Apple’s Report a Problem service. If the content still does not unlock, email us with the product name, approximate purchase date and any Apple order reference you choose to share. Never send card details.
Where is my game progress saved?
Progress and settings are stored locally on your device and are not synced to a Windstep account. Removing the app can remove its local game data.
What should I include in a bug report?
Tell us what you expected, what happened, the stage, your device model and iOS version. A screenshot or short screen recording can help; hide personal information before sending it.
For information about data handled by the game and this website, read the privacy policy. Privacy policy